As Coaches in the HEO Midget AAA League, your parents and players may encounter situations which require assistance.
It is important to follow the chain of command and direct questions or complaints to the appropriate individuals within our league so they may be handled appropriately.
Your Team Liaison is your first point of contact for any issues that require assitance.
1) Parents are expected to adhere to the 24-Hour Rule
2) Parents may engage the Head Coach
As part of coaching minor hockey, dealing with parents is important. Most complaints revolve around the players ice time, not necessarily the quantity but quality - expecting Power Play and/or Penalty Kill.
Of important note: The parent will most times start by saying, “my son is better than player X and I don’t understand why he doesn’t play more". Right there step in and say that “this isn’t about any of the other players, it’s about your player and his playing ability”.
Reference Article: Dealing with parents is important in youth game
Complaints with regards to other players bullying their player or being mistreated, must be reported to your Team Liaison whom will notify the Director of Risk & Discipline.
3) Escalation
From time to time, parents may engage the Team Liaison and subsequently the League Executive.
Members are encouraged to report breaches of conduct to their Team Liaison to be filed to the League's Director of Risk & Discipline.
Incident Forms will only be accepted by the League from the Team Liaison.
Incidents must be filed within 30 calendar days of occurrence for consideration.
More information can be found here.
